We’re experts at what we do – our professional team can handle any query your customers throw at us. But you always set what we can and can’t say about your business.

How? Before we begin working with you, we’ll send you a comprehensive questionnaire covering everything we need to know about your business and the kinds of questions you want us to answer for you, including basic info such as location(s), opening hours, what your business does, etc and answers to common questions your web visitors may ask and how to respond to them. You can update your information anytime – if you’re offering new products or services, have a special event coming up, change location or extend your opening times.

What if we get thrown a curve ball?

If we receive an enquiry that’s off the script you’ve set for us, we’ll let the customer know we’ll have someone look into it and get back to them shortly and contact your staff immediately so they can respond with the appropriate information.

With our Fully Managed Live Chat service, you can set up proactive chat messages based on which page your visitor is looking at in real time.

We are ready to convey the impression that you’re ready and waiting for their query – just as if they were in a bricks and mortar store and show you’re responsive to their needs compared to your competitors.

We email you every new lead and enquiry via email as they happen.

But we also send you a comprehensive monthly report detailing user statistics such as:

Number of interactions
Number of leads captured
Average response times
Top performing web pages
Top referring pages
Daily and hourly usage rates
Key business enquiry times and days per week
Full detailed list of every lead captured and sent each month.
Data that helps your business grow.

Use this information to plan for constant business improvement, highlight growth areas and see which of your products/services/staff are performing well.